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Dura Thread reserves the right to change, without notice, any pricing in the case of error or in the case of manufacturers increasing cost of materials.

We hope you will be delighted with your purchase from Dura Thread. However, if for any reason you are not completely satisfied you may return the goods within 14 days of purchase and we will be happy to offer a refund.

Under the Distance Selling Regulations, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 working days after the day on which you receive your goods. If you have paid a delivery charge this will also be refunded, but if you are only returning part of the order, then we are not obliged to repay any of the delivery charge. All goods must be returned to us promptly in a re-salable condition, if you need us to collect an item from you, we will charge you the cost of collection (up to £100). You will be notified of the fee at the time of cancellation. This is not intended to be a full statement of your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your local Citizen’s Advice Bureau or your Local Authorities Trading Standards Office.

Goods must be returned in their original packaging and in a saleable condition.

Damaged, broken or incomplete orders must be made verbally within 30 days; no responsibility can be accepted after this period. This does not affect your statutory rights. The goods must be returned in the original condition, with proof of purchase.

When returning items you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost in transit. Please note that you are responsibile for the postage costs involved in returning all unwanted or unsuitable items.

Please contact us if you are returning your order E-mail: durathread@splendid.cz
The address for returns is:

Splendid Crystals Ltd.
Bocni 135E
Rychnov u Jablonce nad Nisou
468 02
Czech Republic

Please note that if the value of the items that you’re returning takes your total order below our free P&P limit then the amount of the refund you receive will be the value of the goods returned less the relevant P&P charge due.

Promotion codes are not valid in conjunction with any other promotion and only one promotion can be used per order.
In the event of part of the order being returned, the value of the promotion code will be deemed to be spread between the goods proportionately. The sum in cash exceeding this value, less any delivery costs charged on the original order, will be returned to the customer.

All rights in the content of these web pages are owned or controlled for these purposes by Dura Thread. DuraThread is a trading name of Spoilt Rotten Beads, Jewellery & Brides Ltd. You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of Dura Thread for any reason whatsoever without prior written permission.